Just a quick note - here is why we are so passionate about the “simple, lonely-telephone call”. Up to:
* 80% of all customers call the dealership before buying
* 80% of them buy within 10 days of calling
* 86% buy something different than what they call in on
Dr. John Mlinarcik has been featured 14-times as a keynote speaker at NADA, RVDA, BOC, AAISP – and has been invited to return this October 15-17th to speak at the Digital Dealer Conference in Las Vegas. As a bonus when registering for the DD Conference, use this Rate Code DD15M267 to receive a $100 savings!
He has logged over 100,000 hours managing employee, customer and manager resistance as both a psychotherapist and business entrepreneur. He has led hundreds of strategic & tactical evaluation and execution sessions that have positively impacted “the bottom line”. He was Senior Director at Reynolds & Reynolds, Chief Operations Officer for The Nickelsen Group, VP of Professional Services at R.L. Polk, and Chief Strategy officer for Call Source. He has coached hundreds of local, state & national companies, organizations and associations.
We look forward to working with your Sales Consultants and Managers, BDC professionals and all associates who handle your most valuable (yet often overlooked) asset – the telephone
First seminar 9 AM - 12:30 Pm Complementary Breakfast
Second seminar 1:30 PM- 4:30 PM Complementary Lunch
Introduction By Dealers Solutions
68 South Service Rd
Meliville NY 11747
Please Call the Event Coordinator Tracy Schneider 866 568 6763
“When Talk Ain’t Cheap”
ReplyDeleteConverting phone leads into appointments that show and buy.
Are you like most dealerships in North America that can’t afford to let even one lead slip away… yet it happens on an almost daily basis? We invite you to join Dr. John and the GNYADA on September 25 to learn to identify the REAL value of the inbound phone call and to learn the Seven Step© process that is helping dealers nationwide convert phone leads to appointments 3 to 7 times national averages.
This introductory workshop offers comprehensive instruction focusing on telephone skills for phone handlers to maximize the value of dealership phone leads. You will learn our proven Seven-Step© process that eliminates objections while qualifying customers, gathering contact information, and setting appointments and increasing sales. Experience the time tested words and phrases – “Roadmap” - that triples the appointment “set-kept-sold” ratios. Emphasis is on setting appointments to increase in-store opportunities from in-bound sales calls. Our goal is for you (your staff) to understand the significance of telephone opportunities, master the in-bound sales call and learn how to schedule more appointments.
Topics include:
The significance of phone opportunities
Phone handling “Roadmaps” (or guidelines)
Managing the call to set the appointment:
1) Initial Rapport Building
2) Qualifying Techniques
3) Obtaining Contact Information
4) Selling the Appointment
5) Objection Handling
6) Driving Towards Closure
7) Directions to the Store
+) Discretionary V.I.T.A.L.S.
Just a quick note - here is why we are so passionate about the “simple, lonely-telephone call”. Up to:
* 80% of all customers call the dealership before buying
* 80% of them buy within 10 days of calling
* 86% buy something different than what they call in on
Dr. John Mlinarcik has been featured 14-times as a keynote speaker at NADA, RVDA, BOC, AAISP – and has been invited to return this October 15-17th to speak at the Digital Dealer Conference in Las Vegas. As a bonus when registering for the DD Conference, use this Rate Code DD15M267 to receive a $100 savings!
He has logged over 100,000 hours managing employee, customer and manager resistance as both a psychotherapist and business entrepreneur. He has led hundreds of strategic & tactical evaluation and execution sessions that have positively impacted “the bottom line”. He was Senior Director at Reynolds & Reynolds, Chief Operations Officer for The Nickelsen Group, VP of Professional Services at R.L. Polk, and Chief Strategy officer for Call Source. He has coached hundreds of local, state & national companies, organizations and associations.
We look forward to working with your Sales Consultants and Managers, BDC professionals and all associates who handle your most valuable (yet often overlooked) asset – the telephone
First seminar 9 AM - 12:30 Pm Complementary Breakfast
Second seminar 1:30 PM- 4:30 PM Complementary Lunch
Introduction By Dealers Solutions
68 South Service Rd
Meliville NY 11747
Please Call the Event Coordinator Tracy Schneider 866 568 6763
www.dealerssolutions.net
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